Support packages
We offer support packages for both Enterprise and Discovery products
Enterprise Support Packages
Standard support
Standard support is available Monday to Friday from 8am to 5pm UK time, excluding public holidays.
Support can be requested via
- email to support@geospock.com
- through the support portal (support.geospock.com)
Enhanced support
Enhanced support is available 24 hours a day, 365 days a year.
Support can be requested via
- a dedicated telephone support line
- email to support@geospock.com
- through the support portal (support.geospock.com)
...or, customise your enterprise support package
Not all companies are the same, so why should your support package be? If you have specific requirements about the level of support you require, please get in touch and we can arrange a custom package to suit your needs.
Support for GeoSpock DB Discovery
Users of the discovery product can email discovery.support@geospock.com for assistance with their discovery installation.