Support packages

We offer support packages for both Enterprise and Discovery products

Enterprise Support Packages

Standard support

Standard support is available Monday to Friday from 8am to 5pm UK time, excluding public holidays.

Support can be requested via

Enhanced support

Enhanced support is available 24 hours a day, 365 days a year.

Support can be requested via

  • a dedicated telephone support line
  • email to
  • through the support portal (

...or, customise your enterprise support package

Not all companies are the same, so why should your support package be? If you have specific requirements about the level of support you require, please get in touch and we can arrange a custom package to suit your needs.

Support for GeoSpock DB Discovery

Users of the discovery product can email for assistance with their discovery installation.

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